Cases of success

Respect Care
Company Four
Company Three
MercyLand Care
Respect Care

four Axela Innovations co-created cAIr:ID the care management system for Respect Care, and supported them to harness their data

three Axela Innovations co-created cAIr:ID the care management system for Respect Care, and supported them to harness their data

two Axela Innovations co-created cAIr:ID the care management system for Respect Care, and supported them to harness their data

Axela Innovations co-created cAIr:ID the care management system for Respect Care, and supported them to harness their data

four The challenge for Respect Care Services
three The challenge for Respect Care Services
two The challenge for Respect Care Services
The challenge for Respect Care Services

four Respect Care is a family run care agency providing care to Service Users within local authorities and private sector in London and the South East.

 

Respect Care came to Axela Innovations to devise an appropriate and well fitting technology that deminished risk for their managers who needed the system to be accessible 24 hours a day.

 

They already used a care management system and understood the fields of data that needed to be captured. However, after the initial meeting with them, two things became clear. Firstly, although they had defined their need to cover all types of client services such as re-ablement and ongoing care, plus the CQC mandatory reporting, they had not identified the main problem which was that of the time taken to complete the initial assessment, often this being in excess of 5 hours.

three Respect Care is a family run care agency providing care to Service Users within local authorities and private sector in London and the South East.

 

Respect Care came to Axela Innovations to devise an appropriate and well fitting technology that deminished risk for their managers who needed the system to be accessible 24 hours a day.

 

They already used a care management system and understood the fields of data that needed to be captured. However, after the initial meeting with them, two things became clear. Firstly, although they had defined their need to cover all types of client services such as re-ablement and ongoing care, plus the CQC mandatory reporting, they had not identified the main problem which was that of the time taken to complete the initial assessment, often this being in excess of 5 hours.

two Respect Care is a family run care agency providing care to Service Users within local authorities and private sector in London and the South East.

 

Respect Care came to Axela Innovations to devise an appropriate and well fitting technology that deminished risk for their managers who needed the system to be accessible 24 hours a day.

 

They already used a care management system and understood the fields of data that needed to be captured. However, after the initial meeting with them, two things became clear. Firstly, although they had defined their need to cover all types of client services such as re-ablement and ongoing care, plus the CQC mandatory reporting, they had not identified the main problem which was that of the time taken to complete the initial assessment, often this being in excess of 5 hours.

Respect Care is a family run care agency providing care to Service Users within local authorities and private sector in London and the South East.

 

Respect Care came to Axela Innovations to devise an appropriate and well fitting technology that deminished risk for their managers who needed the system to be accessible 24 hours a day.

 

They already used a care management system and understood the fields of data that needed to be captured. However, after the initial meeting with them, two things became clear. Firstly, although they had defined their need to cover all types of client services such as re-ablement and ongoing care, plus the CQC mandatory reporting, they had not identified the main problem which was that of the time taken to complete the initial assessment, often this being in excess of 5 hours.

Outcomes

four Shared use of care management system

three Shared use of care management system

two Shared use of care management system

Shared use of care management system

four Staff empowered to harness and understand organisation's data

three Staff empowered to harness and understand organisation's data

two Staff empowered to harness and understand organisation's data

Staff empowered to harness and understand organisation's data

four Increased organisation transparency and more effective care assessment

three Increased organisation transparency and more effective care assessment

two Increased organisation transparency and more effective care assessment

Increased organisation transparency and more effective care assessment

four Greater auditing and continuous improvement of the service and needs of those using it

three Greater auditing and continuous improvement of the service and needs of those using it

two Greater auditing and continuous improvement of the service and needs of those using it

Greater auditing and continuous improvement of the service and needs of those using it

“four I have found the implementation of cAIr:ID simple and the technical team friendly, knowledgeable and responsive to our needs. They understood both the work we do, our models of service and because they understand technology they were able to offer the best solution for our needs.”
“three I have found the implementation of cAIr:ID simple and the technical team friendly, knowledgeable and responsive to our needs. They understood both the work we do, our models of service and because they understand technology they were able to offer the best solution for our needs.”
“two I have found the implementation of cAIr:ID simple and the technical team friendly, knowledgeable and responsive to our needs. They understood both the work we do, our models of service and because they understand technology they were able to offer the best solution for our needs.”
“I have found the implementation of cAIr:ID simple and the technical team friendly, knowledgeable and responsive to our needs. They understood both the work we do, our models of service and because they understand technology they were able to offer the best solution for our needs.”
four Edita Danieliute
three Edita Danieliute
two Edita Danieliute
Edita Danieliute

four Director

three Director

two Director

Director

Understanding

How they work

four We spent time with Respect Care getting to know the organisation and understanding how they work. We helped Respect Care establish a common language for dealing with clients so that all staff knew exactly what the terminology meant. Then we helped formalise their working practices into protocols (which they turned into a manual and use to train staff on the new system) so that everyone knew what was expected of them, and when it was expected.

 

What we delivered was a customised version of cAIr:ID our care assessment, care management, risk assessment and medication system. Because cAIr:ID is web-based, all the Respect Care staff can securely access it at any time.

 

All they need is a laptop with an Internet connection. Respect Care’s data is centralised on a cloud database that we designed and built, so that cAIr:ID sophisticated reporting facility provides the latest up-to-the minute data to all levels of the organisation, from head office to front-line staff.

 

Implementing cAIr:ID meant that for the first time, managers could easily analyse and monitor staff caseloads. Reporting to Head Office and to funders became far simpler since all data is instantly available. Staff benefit from a friendly interface that gives them easy access to their client needs, and cAIr:ID supports staff on a daily basis with alerts and prompts, helping staff stay up-to-date with their caseload activities.

three We spent time with Respect Care getting to know the organisation and understanding how they work. We helped Respect Care establish a common language for dealing with clients so that all staff knew exactly what the terminology meant. Then we helped formalise their working practices into protocols (which they turned into a manual and use to train staff on the new system) so that everyone knew what was expected of them, and when it was expected.

 

What we delivered was a customised version of cAIr:ID our care assessment, care management, risk assessment and medication system. Because cAIr:ID is web-based, all the Respect Care staff can securely access it at any time.

 

All they need is a laptop with an Internet connection. Respect Care’s data is centralised on a cloud database that we designed and built, so that cAIr:ID sophisticated reporting facility provides the latest up-to-the minute data to all levels of the organisation, from head office to front-line staff.

 

Implementing cAIr:ID meant that for the first time, managers could easily analyse and monitor staff caseloads. Reporting to Head Office and to funders became far simpler since all data is instantly available. Staff benefit from a friendly interface that gives them easy access to their client needs, and cAIr:ID supports staff on a daily basis with alerts and prompts, helping staff stay up-to-date with their caseload activities.

two We spent time with Respect Care getting to know the organisation and understanding how they work. We helped Respect Care establish a common language for dealing with clients so that all staff knew exactly what the terminology meant. Then we helped formalise their working practices into protocols (which they turned into a manual and use to train staff on the new system) so that everyone knew what was expected of them, and when it was expected.

 

What we delivered was a customised version of cAIr:ID our care assessment, care management, risk assessment and medication system. Because cAIr:ID is web-based, all the Respect Care staff can securely access it at any time.

 

All they need is a laptop with an Internet connection. Respect Care’s data is centralised on a cloud database that we designed and built, so that cAIr:ID sophisticated reporting facility provides the latest up-to-the minute data to all levels of the organisation, from head office to front-line staff.

 

Implementing cAIr:ID meant that for the first time, managers could easily analyse and monitor staff caseloads. Reporting to Head Office and to funders became far simpler since all data is instantly available. Staff benefit from a friendly interface that gives them easy access to their client needs, and cAIr:ID supports staff on a daily basis with alerts and prompts, helping staff stay up-to-date with their caseload activities.

We spent time with Respect Care getting to know the organisation and understanding how they work. We helped Respect Care establish a common language for dealing with clients so that all staff knew exactly what the terminology meant. Then we helped formalise their working practices into protocols (which they turned into a manual and use to train staff on the new system) so that everyone knew what was expected of them, and when it was expected.

 

What we delivered was a customised version of cAIr:ID our care assessment, care management, risk assessment and medication system. Because cAIr:ID is web-based, all the Respect Care staff can securely access it at any time.

 

All they need is a laptop with an Internet connection. Respect Care’s data is centralised on a cloud database that we designed and built, so that cAIr:ID sophisticated reporting facility provides the latest up-to-the minute data to all levels of the organisation, from head office to front-line staff.

 

Implementing cAIr:ID meant that for the first time, managers could easily analyse and monitor staff caseloads. Reporting to Head Office and to funders became far simpler since all data is instantly available. Staff benefit from a friendly interface that gives them easy access to their client needs, and cAIr:ID supports staff on a daily basis with alerts and prompts, helping staff stay up-to-date with their caseload activities.

Skills

four Co-production, Stakeholder Research, Workflow Mapping, Stakeholder Engagement

three Co-production, Stakeholder Research, Workflow Mapping, Stakeholder Engagement

two Co-production, Stakeholder Research, Workflow Mapping, Stakeholder Engagement

Co-production, Stakeholder Research, Workflow Mapping, Stakeholder Engagement